FAQ

 

  • Who can join ACE EdVenture Market Store?
  • All Students, Alumni, Staff of ACE Edventure Schools and Parents of students studying in ACE Edventure Schools. For sellers under 18 years old, parents consent is required.

  • How do I become a Seller?
  • There is a step by step guide. ( https://goo.gl/Bs6Kgw )

  • How do I get my products to my buyers?
  • You can deliver your goods (packed to send) through Dwi Emas school. Delivery charges for every item is RM10 (flat rate). This is valid for any goods sent to anywhere in Malaysia (including Sabah and Sarawak).

  • Do we have a return or exchange policy?
  • Sellers have to decide on your own return policy and clearly state it in your product description. However, return/exchange policy does not apply to custom or perishable goods.

  • Are there any return or replacement policies due to lost of items upon delivery and broken/faulty item?
  • For damaged/missing goods due to delivery by the courier company, the courier company will compensate according to their insurance compensation plan.

  • What about return policy due to mismatch of items?
  • In the spirit of being honest and accountable, sellers need to fulfil the exchange of products if it is due to mismanagement on seller’s side and bear the cost for it.

  • How do I remove/make changes to my listings?
  • You can edit it from your seller account.

  • How much am I charged for platform fees?
  • You will be charged 5% (subject to yearly review) off selling price for every transaction. 

  • How do I receive my payment?
  • You will receive your payment at the end of each month. The receivable is after deduction of platform fees. Upon signing up for a store with us, you will be required to provide your bank account details where the payment will be transferred to.